The last major instance of the expansion and one that has been explored by a large number of raiders, Icecrown Citadel (ICC) has been surrounded by criticism and drama since its release. It was an expanded testing ground for a number of new Blizzard raiding mechanics, including limited attempts, heroic toggles and regimented gating, all of which seem to have developed enduring magnet for raiders’ ire. And while some have since flip-flopped their opinions about the overall challenge to be…

If you ever have the inclination to study supply chain management, manufacturing, or production system design, you will likely bump into an evaluation technique called “The 5 Whys”. Originally developed by Sakichi Toyoda and later incorporated into the Toyota Production System, The 5 Whys posits that to find the root of a problem, you generally need to dial down at least 5 layers of causality. I found myself reminded of this method while playing one of my alts this past…